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At Medco, we view pharmacists as integral partners in helping us provide our members with the safest, most convenient, cost-effective prescription drugs.

Strengthening our network partnership

We believe a strong partnership hinges on clear and open communications. At Medco we've made it our top priority to provide you with the most efficient and accessible means of communicating with us. Our pharmacists and benefits experts are available to you 24 hours a day, 7 days a week, online, and on the phone. We have three dedicated channels for helping support pharmacists:

  • The Pharmacist Resource Center - an online service dedicated to supporting pharmacists with client announcements, product alerts, employee-specific plan information, plan design changes, and an online helpdesk. Go to the Pharmacist Resource Center now.
  • Pharmacy services help desk - a 24/7 toll-free hotline for pharmacists that can address specific questions relating to Claim Rejections, Payment Status, Prior Authorization procedures, explanation of Drug Utilization Review (DUR) messages, and pharmacy-specific inquiries. All calls are answered by experienced Pharmacy Service Representatives that can either help you immediately or connect you with the right person to answer your questions.
  • Pharmacy services manual - a manual distributed to pharmacists annually that outlines standard procedures and clinical and regulatory information. This manual is also available on the Pharmacist Resource Center.

We also invite your feedback on ways in which we can improve to enhance patient care and make your job easier. At Medco, we never stop trying to do things better.



Pharmacy Services Help Desk. Online at www.medco.com/prc or toll-free at 1 (800) 922-1557 24 hours per day/7 days per week
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